When you call us or fill out a form, we collect the details you share: your name, phone number, email address, service address, and a description of your water damage issue.
We also collect basic technical information automatically when you visit our website, such as your IP address, browser type, device type, pages you view, and the time of your visit.
We use your information to respond to your request, schedule an inspection or service visit, provide an estimate, and keep you updated about your project.
We also use it to improve our website and services, send service-related messages, and meet legal or insurance requirements when a job involves a claim.
Our website uses cookies and similar tools to remember your preferences and understand how visitors use our pages.
You can set your browser to refuse cookies or alert you when cookies are being sent. If you disable cookies, some parts of our site may not work as well.
We use third-party analytics services, such as Google Analytics, to see how people find and use our website. These tools collect information in an aggregated form and do not identify you by name.
We may also use third-party scheduling, messaging, or review platforms. Their use of your information is governed by their own privacy policies.
We do not sell your personal information. We share it only when needed to run our business, such as with our technicians, scheduling software, or payment processors.
We may also share information if required by law, to protect our rights or safety, or during a business transfer such as a merger or sale of assets.
We keep your information for as long as needed to provide services, maintain business records, and meet legal, tax, and insurance requirements.
When information is no longer needed, we delete it or remove the details that identify you.
We use reasonable administrative, technical, and physical safeguards to protect your information from loss, misuse, and unauthorized access.
No method of transmission or storage is completely secure, so we cannot guarantee absolute security. We encourage you to avoid sending sensitive information by unsecured email.
You can ask us to access, correct, or delete the personal information we hold about you. You can also ask us to stop sending marketing messages at any time.
To make a request, contact us using the details below. We will respond within a reasonable time and as required by applicable law.
Our website and services are meant for adults. We do not knowingly collect personal information from children under 13.
If you believe a child has provided us with personal information, please contact us so we can remove it.
We may update this policy from time to time. When we do, we will post the new version on this page and update the effective date.
Your continued use of our website or services after changes are posted means you accept the updated policy.